Reflecting on user feedback

From October 2012 to January 2013, EDINA conducted user satisfaction surveys for nine of our Jisc-funded services; 1,006 people completed the surveys.

A broad range of disciplines were represented. The survey showed that our services are used by undergraduates, postgraduates and staff, including information professionals. A large majority of the respondents found our services easy to use, saved them time and would recommend them to others.

As part of the push for quality improvement, we also examined what negative feedback we could find. This exercise was very useful and will inform service development.

What our users said:

JISC MediaHub: ‘Very wide range of materials without worries about copyright issues.’

‘Couldn’t teach one of my modules if it did not exist’

Digimap: ‘Simple to use, very straightforward. The level of information provided with each map is brilliant. The service saves hours and hours of time that can be spent much better elsewhere.’

OpenURL Router: ‘It is very handy being able to pass everything through the router as we then only have one place where we need to change the settings.’

GoGeo and GeoDoc: ‘[I value the] ability to find relevant information from a single database.’

SUNCAT: ‘Very easy to use; clear, accurate records; time-saving as don’t have to search numerous catalogues or databases to locate a library which holds a particular journal’

Survey results from all three years are presented on the EDINA impact web page:

• edina.ac.uk/impact

Our interest in receiving comments on services is continuous. If you would like to give any further feedback, please contact: edina@ed.ac.uk

• Links to all the surveys