EDINA undertook a user survey of JISC MediaHub between October 2012 and January 2013. A link to the survey was available from within the site; a popup window appeared after 3 minutes of starting to use the service for all users. The survey was not compulsory.
68 responses were received. A summary of the results is presented here:
The majority of respondents came from the UK (90%), the remainder were from China, Europe, North America and South Africa.

Of the 68 respondents a significant proportion (53%) identified themselves as an "Information professional", the next biggest group were researchers (15%), followed by lecturers (11%) and students (10%). The 6 responses in the “other” group were members of the public who were searching the service for materials for personal research.

Survey respondents were able to select one or more disciplines; a total of 140 discipline types were selected with seven Information Professionals selecting all disciplines.
Users of JISC MediaHub represent a wide variety of disciplines; the most popular disciplines were:
| Discipline | Percentage |
|---|---|
| Education and research methods | 14 |
| Humanities | 13 |
| Creative and performing arts | 8 |
| Geography and the environment | 6 |
| Communication and media studies | 6 |
| Mathematics and computer science | 6 |
| Biological sciences | 5 |
| Social Sciences | 5 |

Users were asked for what purpose they used JISC MediaHub: 32% of respondents used the service for teaching materials, 28% for research and 16% for supporting staff and students.

61% of users found the service very easy or easy to use; 13% of users found the service difficult or very difficult to use.

Respondents were asked what they liked about JISC MediaHub, shown below is a selection of their comments:
78% of respondent indicated that they would recommend JISC MediaHub to others (by responding agree or strongly agree).

32% of respondents either Agreed or Strongly agreed, the majority (59%) gave a neutral response, “Neither agree not disagree”.

When asked if they would use an alternative service if JISC MediaHub was not available 44% of respondents would use an alternative, 49% said “don’t know” and only 7% would not use an alternative.

A selection of suggested alternatives to JISC MediaHub is shown below: